Microsoft falsely bans loads of Microsoft Rewards users, fix rolling out now

Update:The official Microsoft Rewards Support X account has confirmed that it “incorrectly suspended some Microsoft Rewards accounts” earlier today. A fix is now rolling out, and affected accounts “should be back online in the next several hours.” Original story continues below:If you’ve logged into Rewards today to find your Microsoft Rewards account suspended despite not violating any of Microsoft’s terms and conditions for the service, you’re not alone. Loads of users from across the globe are reporting that Microsoft has banned their Rewards accounts for seemingly no reason whatsoever.Microsoft Rewards suspends accounts without warning in mass ban waveLoads of Microsoft Rewards users have been locked out of their accounts following suspensions from Microsoft. Users claim to have falsely been banned by Microsoft, stating they have not broken any of the service’s terms and conditions.Many hope this is just a mistake on Microsoft’s end rather than a mass ban wave.Over the past several hours, users have flooded the Microsoft Rewards subreddit and other social media sites with posts saying they have had their Rewards accounts falsely suspended by Microsoft. It’s unclear as to why this is happening, but users are not happy. After investigating the issue, I’ve found that my account has also been suspended. While others here at TrueAchievements towers seem to be unaffected, I am now met with the following from Microsoft when navigating to the Microsoft Rewards dashboard: “Your Microsoft Rewards account has been suspended.”Our research indicates that you or your Microsoft Rewards account has engaged in one or more violations of the Microsoft Services Agreement.”According to Microsoft, users can be banned from Microsoft Rewards for “maintaining multiple user accounts per household, opening more than one user account per individual, residing outside of the supported regions, providing inaccurate account information, including your true first and last name, your complete and accurate mailing address, a working phone number and your email address, using a service intended to confuse your true IP address or your location, and using a bot, cheat code, macro, or other automated method to participate in Microsoft Rewards.”Those who have had their accounts suspended claim they haven’t done anything to breach these rules (myself included) and are now questioning whether or not they’ll get their accounts back. Mass suspensions like this have happened in the past, with some being permanently banned and others having the suspension lifted after some time. Have you had your Microsoft Rewards account suspended in this latest ban wave? Let us know down in the comments. Game Pass Ultimate members, don’t forget you have new Game Pass Ultimate Perks to claim for January 2025.



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