Evolve Dynamics is an engineering company specialising in UAV aircraft, systems and software based in the United Kingdom. We provide best in class mission specific surveillance and special purpose aircraft for public sector services, private security and defence.
We are seeking a highly skilled and experienced Field Operations manager. This is a full time position, based in Farnham, Surrey. Hours 0900 to 1730 GMT Monday to Friday (however, there is a degree of flexibility and consideration will be given to adjusting these hours to suit the needs of the successful candidate).
Person Profile:
Hard working
Methodical and able to work under pressure
Demonstrate a calm and stable approach all at times
Reliable
Ability to work under own supervision and manage their own workload and tasks
Flexible and able to manage priorities
Trustworthy
Enjoy practical work
Good organisational skills
Continuous improvement mindset
Display a common sense and logical approach to problem solving
A team player
Attention to detail
Good problem solving skills
Good communication skills
Skills/Experience:
Operations management
Engineering knowledge and qualifications (Software/Electronic/Mechanical)
Project Management
Experience with high pressure/sensitive situations
Customer liaison & Support
Risk management
Health & Safety awareness and experience with managing it at a team level
Incident management
Aviation/flight operations experience
Piloting experience
Bonus:
Drone regulatory knowledge
GVC/Equivalent drone pilot licence
Knowledge/experience of drones
Role:
As the Field Operations Manager you will be managing the operations for field activities, this includes Demonstrations, Training (internal and external), Field service & repairs, Assisting with R&D trials, Customer Support and other logistical/operational duties.
This role will require regular travel, nationally and internationally, sometimes at short notice. The ability to obtain security clearance is required in order to fulfil this role.
Responsibilities:
Team Leadership
Lead, mentor, and manage a team of skilled drone pilots and technicians, fostering a culture of innovation, safety, and continuous improvement.
Provide guidance and support to ensure the team is proficient in operating and maintaining Evolve Dynamics products.
Project Management
Plan and execute field operations for a variety of applications, including customer/reseller demonstrations, field service & maintenance, Customer Support, R&D trials and other business development activities.
Develop and implement project plans, considering factors such as flight regulations, airspace restrictions, and client requirements.
Coordinate reviews and gain approvals from various internal and external stakeholders prior to executing a plan to ensure its success.
Customer Management & Support
Be the point of contact for customers that require repairs, services or maintenance, coordinate the efforts for external activities and work with the production manager for on site work.
Handle inward and outward enquiries with customers and resellers to ensure they get accurate support in terms of sales or technical support, this will require redirect queries to the appropriate team.
Build and maintain strong client relationships through effective communication and delivering high-quality results.
Training
Coordinate training for internal pilots and externally as per customer deliveries
Ensure that internal personnel using our products are sufficiently trained
Compliance and Safety
Ensure strict adherence to local and federal regulations governing drone operations.
Implement and enforce safety protocols and best practices to minimise risks and maintain a safe working environment for the team and stakeholders.
Be the central reporting point of the business for incidents, manage their investigation involving technical teams and reporting back to the relevant authorities where required.
Have ultimate responsibility and accountability for the safety and compliance of field operations/activities, governing the ‘sign off’ for such activities.
Benefits:
Competitive Salary
Company & Personal bonus scheme
Options for health cover & car scheme
Apply here