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August 2022
A Computer Weekly buyer’s guide to customer and employee experience management
Businesses are facing new challenges to meet the expectations of customers and employees. In this 14-page buyer’s guide, Computer Weekly looks at the benefits of the experience economy, the customer service implications of always-on mobile users and how digital platforms can engage customers across all channels.
Table Of Contents
How the concept of a positive employee experience has come of age.
What’s driving higher expectations of customer service teams.
Looking at digital experience platforms’ role in engaging customers across all channels.